Contact Gemmy Customer Service
How to Reach a Person at Gemmy
Verified Contact Information
Toll-Free Number:
-
1-800-274-6717
Headquarters:
-
1-972-538-4200
Gemmy Email:
Customer Service
Gemmy Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Gemmy Phone Number
1 (800) 274-6717
Average Calls duration
1 minute
Most Popular Gemmy Email Address
customer.service@gemmy.com
Issue Resolution Rate
Low (1% reported full resolution)
Contact Method Distribution
94% phone, 6% email
Common Reasons for Contact
Product/ service, request for information and return/ replace
Call Volume by Day
View full overview ›
Gemmy Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Gemmy Phone Number | 1 (800) 274-6717 |
| Average Calls duration | 1 minute |
| Most Popular Gemmy Email Address | customer.service@gemmy.com |
| Issue Resolution Rate | Low (1% reported full resolution) |
| Contact Method Distribution | 94% phone, 6% email |
| Common Reasons for Contact | Product/ service, request for information and return/ replace |
Call Volume by Day
Contact Information
Gemmy Website:
Gemmy Help Center:
Corporate Office Address:
117 Wrangler Drive, Suite 100
Coppell,
Texas
75019
United States
Summary of Gemmy Customer Service Calls
544
TOTAL
CALLS
CALLS
00:52
AVG CALL
DURATION
DURATION
1%
ISSUE
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Gemmy?
Product/ Service Question:
- “Light show 24-count Color Motion light strings not working”
- “Lights won't work”
- “Broken product”
Request for Information Question:
- “Set up questions.”
- “Customer support”
- “Asembley help”
Return/ Replace Question:
- “Need replacement parts”
- “Parts replace”
- “Need to replace the "stand" part to #0477443dd SPARKLE - a sparkly, multi-colored peacock display. The wire/metlal base stand is broken. Do you have any available to purschas or you can send me so I can display my/your beautiful peacock?”
Shipping and Delivery Question:
- “Missing parts”
- “Missing part”
- “Missing part # shoe”
Payments and Charges Question:
- “Where to find Billy bass with some take me to the river”
- “Lost my charger for my animated Santa it sings and moves”
Staff Question:
- “Lack of Customer Service response”
- “Tech service for colormotion icicles lights not turning on”
Activation/ Cancellation Question:
- “Want to cancel order”
- “To cancelmy subscription”
Website/ Application Question:
- “I have two app light permanent starter kit, and I’m trying to sync them together”
Refund Question:
- “Refund”
Other Question:
- “Issue with animatronic”
- “Need extra light bulbs”
- “Warenty”
Compare Gemmy Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Gemmy