Gemmy Phone Numbers and Emails

Toll-Free Number:

  • (877) 250-9032

General Info:

  • (800) 274-6717
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Contact Information

Gemmy Website:

Gemmy Help Center:

Corporate Office Address:

117 Wrangler Drive, Suite 100
Coppell, Texas 75019
United States

Gemmy Rating Based on 14 Reviews

Rating details

1.7
more details
Price Affordability
Turnaround Time
Customer service
Product or Service Quality

Rating stats

Rating trend

How Good is Gemmy's Customer Service?

Donelle Zbh
Donelle Zbh
Feels Disappointed | Dec 31, 2023

I just would like to hear from someone

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Jirah Fzu
Jirah Fzu
Feels Disappointed | Oct 11, 2023

I am asking where I can purchase a certain inflatable… There answer to me was for me to locate the barcode on the box ???? How can o locate when I have no box with a barcode on ??
Strange question don’t you think?

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Daryon Zan
Daryon Zan
Feels Disappointed | Jul 29, 2023

I never can make contact with customer service.
I buy a lot from you.
Bought another American flag inflatable by accident.
I'm trying to return the second one.

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Roena Zdt
Roena Zdt
Feels Disappointed | Nov 30, 2022

Unable to get request answered and couldn’t speak to a real person. Terrible customer support

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Summary of Gemmy Customer Service Calls

216 TOTAL
CALLS
01:00 AVG CALL
DURATION
1% ISSUE
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Gemmy?

Product/ Service Question:

  • “For a broken product”
  • “Inflatable is not working”
  • “Orchestra of lights suddenly quit working last night”

Request for Information Question:

  • “Question about inflatable”
  • “Help with living projector”
  • “Need help setting up my hub”

Return/ Replace Question:

  • “Replacement part”
  • “Replacemat parts”
  • “Replacement for led light holder”

Activation/ Cancellation Question:

  • “Want to cancel order”
  • “To cancelmy subscription”

Shipping and Delivery Question:

  • “Didn't receive order”
  • “Want a Life size grinch”

Staff Question:

  • “Tech service for colormotion icicles lights not turning on”

Other Question:

  • “Need some items”
  • “Warrenty”
  • “Missing part”

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